Author Archives: EmmaATester
Well, I cannot answer that question for you personally, but I can tell you a bit about my journey and hopefully get you to ask yourself the question.
I first spoke at a conference in 2013, so why did I do it? Sometimes I think it was pure stupidity but I have also always enjoyed a challenge. By submitting to conferences, I forced myself to advance old skills and acquire new ones, both technical and non technical.
As most of us have experienced computers play up, so even the basics of connecting your computer and getting the presentation to display on the screen can be challenge enough but I mean more than that. To deliver my talks, I have read countless articles and books, I have devised activities and exercises that convey particular points, strengthened and consolidated my understanding of technologies and developed code to illustrate certain aspects of the talks.
On top of these demands of a talk, I have also had to acquire various other capabilities, from writing a submission, planning and scheduling a talk or workshop, speaking to people for the first time and delivering the talk itself. All of which are skills that I am still learning and are constantly evolving.
So how did I start submitting to conferences?
I started by choosing the conferences I wanted to submit to based on which ones I wanted to attend. As with most conferences you get entry to the conference as part of the benefit of being accepted as a speaker. This means you cannot only share your story with others; you can network and learn from others as well. Personally I chose methodology or community based conferences and development and testing ones.
To come up with submissions, first I had to tackle the question of what did I have to say that was new? Like me, you may feel that every angle has already been covered but what you bring to any topic is your story, your perspective based on your experiences and exposure, and so it is unique and that is what differentiates it.
When it comes to writing the abstract, some conferences are prescriptive about the outline for a submission, but in general you want your elevator pitch, that would entice people into your session and then clearly state the key takeaways people will leave your session with.
This for me is the biggest draw of a conference. It may not always be the talks that you chose to attend but the conversations that you have with those around you. Just the exposure to new books or ideas that you can then pursue after the conference and immersions within the community in the conference environment that energises you.
I have met some great people at conferences, people who I can use as sounding boards, those who extend my learning, challenge my assumptions, people whose books I have read and people who I am now lucky enough to genuinely class as friends.
For those who know me public speaking is up there on my list of biggest fears. I have written before about ‘Starting small and don’t fear failure”, and that is how I got started. I just gave it a go and have gone on from there. I have had an amazing journey and have attended some wonderful conferences but I like many others have also submitted to conferences and not been accepted. Don’t ever let that put you off, it is just part of the process, so keep trying.
There are so many people within the community who are happy to help with submissions or presentation skills.
If you are not sure where to start then start small, get in touch with me and we can work it out from there.
Or if you are feeling even braver then the submissions for Agile2017 are open until the 6th February 2017, what have you got to lose.
Simon Stewart from Facebook just mentioned in an interview, “what would you do, if you weren’t afraid?”. Well that is something I have wrestled with over the last 12 months or so. I have tried to find an internal balance that has enabled me to get the most out of any opportunity that I am faced with. We often say ‘live life like it is the only one you get’ and ‘you get out what you put in’ but do we really act on these, or do we spend more time being restrained due to fear? These phrases have circled around in my head a lot over the past months, gently reminding me to set aside my inner fears and relish the learning situations offered in the community. They force me to suppress my concerns over failure and embarrassment in favour of the rewards that will come from success. This change of attitude has rekindle my willingness to try new things. There are so many activities within our industry that will take you out of your comfort zone, but we need to learn to give these opportunities a proper chance. The only way we can do this is by being open to the possibilities they offer, and open to the possibility of failure (and make no mistake, that is scary!)
Fake it till you make it
Approaching strangers may seem like an insurmountable blocker for some of us, but the benefits of overcoming this are tenfold. Some who know me will have the belief that I find talking to people easy, but that is not the case. I like to talk, this is true, but those initial moments when I attempt to strike up a conversation with someone new still fill me with dread. You will probably find that the more people you talk to about this, the more of us you’ll discover who share these feelings. So why do people think I find it easy? Well, I like many others fake it just long enough to strike up that conversation and then watch it unfold. How do we do it? Well I can’t speak for everyone, but I know I try smiling to relax me, but also to see what response that gets, and then I go with “Hi I am Emma, what’s your name?”, followed by something safe like “So how are you finding the event?”
Fail early and fail often
Within the agile community you may hear people talking about fail early, and of course I hope that this does not happen the first time you try something new, but we all fail at things. And yep, I have tried to strike up a conversation with someone only for it to fail miserably, but the wonderful thing about failing is that once it has happened it does not seem as scary to fail again. Also, in a true agile fashion, you could always adapt & hopefully you will just take the failure as a learning experience. The successful conversations you manage to establish will make up for any that don’t work, you just have to keep trying. As with most other things we do: the more you do this, the easier it becomes.
Prepare for impact
Conquering your fears opens you up to all the amazing people within our community (Agile, Test, Developer, etc). This then gives them the ability to have a profound impact on us. It is amazing how some exceptional people can touch you, even when they’re speaking to a large group, and something they say strikes a chord with you and causes a response. This is often possible for the speakers at a conference, or that attendee to a Lean Coffee meeting who imparts that little gem of knowledge that inspires you to try something new, or investigate another possibility.
However there is still a further pot of expertise and knowledge to draw from, and that’s *anybody else you meet at these events*.
To let other people have this opportunity to have an impact on you, you need to talk to them. You also need to open yourself up to the proposition of anyone teaching you something, and potentially having a profound influence on you. Some of our deepest learning comes when we expose (and embrace) our vulnerabilities.
Reap what you sow
Just last week I got the opportunity to go to Agile 2014 in Orlando where I managed to silence my inner demons and tried my best to be social and invested in what was on offer. The return on investment for this small compromise on my part was unbelievable. The wealth of knowledge that this enabled me to draw upon was phenomenal. Beyond that, there were also those few wonderful people with whom I was lucky enough to quickly and easily develop a natural rapport. What it is that triggers that connection, I cannot tell you – It may be the kind smile or the joke that sets the relaxed tone for further interactions. What I CAN tell you, is that these relationships will help further you as a person both personally and professionally. Some of the relationships that I have created at events over this last year have opened my mind in so many ways and were the best investment in myself I could ever make.
Break down barriers
Going to these conferences you often have an awareness of some more prominent people in the community, and perhaps feel intimidated by them or may have put them on a pedestal. What you need to remember is that YOU made that artificial barrier. There was a time when they were like anyone else, attending conferences for the first time. Even now you can bet that several of them get nervous before speaking, and some of them also don’t find it easy to strike up a conversation, so you are in great company.
So for those of you who are regulars on the circuit, remember to include those new faces. And to those newer faces, make sure you don’t exclude yourself, but instead make the most of the golden opportunity to interact with all the fabulous people around you. If you do this you will be astounded by the profound effect it can have and what a lasting impression some of these people can have on you even in such a short time.
Thank you to all those at Agile 2014 who made me feel so welcome and shared their experiences and knowledge with me.
Everyone is talking about “context driven testing” like it’s a revelation. I’m seeing lots of people talk about it at events. Even the other week, at Cambridge lean coffee, someone posed the topic “What is Context Driven testing?”, to which no-one around the table seem to have an answer, although not for want of trying! Several of us have gone through courses run by leaders in the context driven testing community, and others are active contributors in the testing community – but it became apparent that we did not have a clear answer to this fairly direct question. Maybe more fundamentally, we’re struggling with how (or “if”) OUR testing practices differ from this current ideal.
Surely ALL testing should be context driven? Without context nothing (metrics, bug reports, user research) has true meaning, and never has. As the title shows, even basic words in the English language have different meanings and pronunciations depending on the context they are being used in. Context matters, even in the basics of language. Am I wrong in thinking other people realise that context is important in most situations?
The Graduate Theory
On the one hand, this might be a reaction against (or training for) people new to testing, who are blindly following instructions. To people who are merely going through the motions and doing what they are told without questioning why, or maybe just implementing what they have learned, perhaps very badly or at least blindly. Maybe some testers don’t quite progress beyond this stage in their understanding of their profession.
When you’re learning a new skill (testing), you often need structure and boundaries, but maybe many new testers fail to progress beyond those boundaries and achieve true competency, developing to apply and adapt those skills based on the needs of the task at hand. Is this what dictates the need to identify that context matters?
This article talks ShuHaRi, which is term used to describe the progression of learning. It talks about the initial stage Shu where you are learning how to do something, without worrying too much about the theory, then Ha where you learn the principle and theory behind the techniques and finally the Ri stage where you learn from your own practice and adapt as you go. So is context driven testing as a concept aimed at people in the Shu stage of testing or or is it a way practice for all to learn. If it is a practice for all to learn the what are the basic principles of context driven testing that people need to grasp to enable them to successfully progress and how do they differ from other testing concepts? Or is context driven testing really the name for people who have reached the ri stage in their testing abilities?
If it is the case that people are not graduating from this initial introduction of skills, than does having a term that seems almost like a job description aid these people in understanding what the crux of context driven testing is? Likewise do these ‘lay’ people make up the majority of testers attending conferences and getting involved in the community? Even if the graduate theory holds true, and large swathes of our profession are just going through the motions, then how come so many of us, new and old to testing, do not feel equipped to answer what appears to be a simple question? What is context driven testing?
Is the term “context driven” being used to emphasise that the context in which a system will be used should force you to adapt and shape your approach techniques to match? Is it to remind people of the 5 W’s and a H that we should be asking so that we know that everyone involved in the product has the same understanding of the product and it’s aims?
The Cynical Theory
It’s also possible that I simply enjoy understanding the systems I work with, and so my testing has always been framed and contextualised by what I know, and so what seems obvious to me is a revelation to many others. As a result, I should probably call this the “Maybe I am just lucky” Theory.
Even when I started (*cough cough* 15 years ago), I worked closely with developers to understand the products we were building and the changes that we were making. We sat in separate areas but it was a close, communicative relationship. I had the opportunity to go to customer sites and work with them, seeing how they were using the tools and the struggles they faced. We had clear build systems, with automated tests being written by both the developers and the testers, as well as a clear set of other test to run.
I’ve been in the enviable position where I’m invited to get involved from the start of a project right through to demo stands at conferences and customer visits. It’s possible that many testers aren’t in this position of inclusion, and just run through comprehensive checklists defined by their managers or the dev team around them. In that case, have we really only just realised that meaningful context yields significantly more effective tests?
This still doesn’t give an obvious answer to “What is context driven testing?”. Can I just call myself a context driven tester? Or is this, disappointingly, more about a new term for something good testers have been applying all along, and seems to be encouraging a segregation in the testing community? Which is my roundabout way of asking “Is this ultimately all about speaking and consultancy fees?”
The Underlying Point
When you first learn something, I absolutely agree that you need information boundaries to enable you to do directed, structured learning. However, if many of us within the software testing community are uncertain as to the actual definition of this term, then I begin to wonder whether those boundaries or explanations missing or maybe we’re looking for a deeper answer then actually exists.
I recently read Rethinking Expertise and encountered Harry Collins and Robert Evan’s idea of connoisseurship in respect of technical pursuits. This is taken from http://reagle.org/joseph/2009/01/CollinsEvans2007-expertise.html
“experience within the conventions of judgment rather than experience of the skill itself.” “turns on on interactional expertise alone”.
e.g., architect can recommend tiles, even if no tiling experience
Hearing about connoisseurship made me wonder how one gauges one’s own expertise in relation to others – do we just have to wait to be judged by connoisseurs who are somehow collectively nominated? Is there some test we need to pass to call ourselves a ‘context driven tester’? Even if we change the title, what is to say we are not hoaxers or posers or fakers?
Possibly the path I was lucky enough to follow in my career was not the norm, and this may be why I struggle to empathise with the need to distinguish this delineated approach from ‘good testing’.
I just don’t understand how Context Driven Testing is a new idea. Or at least, I firmly believe that it really really shouldn’t be. To test whether anything works, you have to know what it’s supposed to do, and that surely requires more than a modicum of context. There’s a critical distinction I want to make here (in case it’s not been obvious): My not understanding the term is not the same as not advocating that context is a pivotal part of determining what and how to test on a given project. I’m just not sure that changing the way I identify myself is the intention behind the phrase “context driven testing”. Should I change my job title to make it clear how I work, or should we assume that all testers are CDT unless specifically stated otherwise (Graduates & learners aside).
Overall I am just left feeling like I have missed something really important, or some critical nuance has passed me by :o(
I was recently reminded of an old adage by Mark Twain, “Action speaks louder than words but not nearly as often.” I’m sure all of us can relate to this at some point, and it’s something I’ve definitely been guilty of at times (both professionally and personally).However, lately I’ve tried to rectify that balance and actually follow up some of my ‘good intentions’ with actual actions, this blog being one and reading ‘Pragmatic Thinking and Learning’ being another. The book itself also contains a lovely section called “What to do next”, and we all need that gentle reminder to actually do something every now and then.
Recently I’ve been quite entrenched in my self-education for various reasons, and as part of that I took the time to read Andy Hunt’s book, and I just wanted to share how it touched upon various things that made me smile. This is not intended as a book review, it is more like a highlight reel, where each section below talks about something I took away from the book – the snippets from the book that just made me appreciate the reasons behind some of the things we do, if you like.
Give yourself room (and activities!) to think
I am a scientist by heart and so, on occasion, playing the speed boat game or some other kind of activity that takes me out of my comfort zone hasn’t always resonated well with me. This book explores how we need to get ourselves into the right mindset to enable us be as creative and unencumbered as possible, and explains the need for activities that encourage multi-dimensional engagement. Being a tester, I’m not sure blind acceptance is actually an option for my personality, so this book helped pacify my instinctive questioning by filling in some of the blanks about why these activities work. It explained some of the reasoning behind the use of these games, and how they help to improve the flow between the two processing actions (linear and rich / left and right / logical and intuitive – pick your metaphor) that your brain undertakes.
I already advocated the use of mind maps before reading Andy’s book, but he highlights that they go beyond a form of documentation and are also a way to tap into the more creative side of thinking. They offer a way to give our “out of the box” thinking a chance to percolate while we’re undertaking a task which offers value to the team (for example, in the form of a documented breakdown of the product or feature under test).
Andy also talks about ‘Harvesting By Walking’ – how, by actively not thinking on your walk, you give the rich mode of processing a chance to overwrite the more dominant linear processes. Funnily enough, while I am writing this, one of the engineers I work with is taking a meander in the space between our desks. Just reading this book has given me an insight into both my own and others’ quirks, and how the ways we all choose to do this “non-thinking thinking” is so individualistic. It could also be a great excuse for justifying any foosball or table tennis games I need!
Where do we come from
Before I read this book I didn’t appreciate all the aspects of our individual existence that affect our biases, or just how true the old adage of “it must be an age thing” actually is – I’d never read about ‘generational affinity’ and how this shapes our outlook. Of course, I appreciated that people’s characteristics or personalities lean their strengths to different roles and activities, but Andy Hunt’s spin on this – that these predispositions manifest as our own internal hardware bugs – was revolutionary to me.
I’m also in complete agreement with the idea that we need to actively debug our own thoughts and intuitions in order to verify that what we recollect or how we feel about something is in fact true. We need to cast a critical eye over our own assumptions and remember to consider these basic personality types and general biases when working with others.
Practice what you read
The end of the book has a section on ‘What to Do Tomorrow Morning’, and one of those possible steps is ‘Start Blogging’. Well, this year started with me finally launching my own blog, and I owe thanks for that achievement to Chris Massey for that last much-needed push, and both Jonathan Watts and Tom Crossman for the relentless education in writing.
It is really easy to have good intentions, but how often do we turn them into actions? It requires a degree of self-knowledge and introspection to push yourself over that final hurdle. As it happens, I recently went to TestBash, and was really encouraged to see all the people that went back into their companies and held their first Lean Coffees. It clearly isn’t an impossible task, or even that hard once you set your mind to it! At the same time, Neil Younger made an excellent point on twitter:
His point was that what we were doing is about more than any individual activity – it’s about becoming systematically more active. We need to try to identify the actions that we want to carry out and, like every other list of things you have to do, you need to prioritise the ones you can actually do, and make time for the ones we really want to follow through on. I’ve had to be quite structured to crowbar my extra activities into what felt like an already tight schedule, but I’m managing.
Andy Hunt also says “Read more books, and you’ll have more to write about.“ How true!
The other day I left a highly fashionable shop (ok, a supermarket) with some clothes and, when I got home, I realised that the tags were still attached. So the following day I went to a different store of the same chain to get the tags removed, and was pleased to note that the the dreaded alarm didn’t go off as I initially walked in the door. Being an enthusiastic test engineer, this made me think about errors and how we handle them.
“When and where” data
The importance of errors can vary depending on the type of work you’re doing. As a general rule, if an error is encountered in a system, the ideal result would be that the user is given enough information to work around the issue or at least understand why it happened, and the product designers get the information they need in order to know what happened and why.
I’m not saying that we should focus our energy on the errors – of course it’s more important that the system works correctly – however, we should definitely not ignore them. At Red Gate, the tools have the ability to automatically send in error reports. These error reports should provide us with the essential information, which in many circumstances will enable us to understand how the error occurred and thus determine why. These error reports then automatically generate a new bug in our repository or update an already existing one if they are linked.
When it comes to deciding which functions and errors are the most important, Elisabeth Hendrickson raises the concept of the Never and Always heuristic in her book Explore it: what must your application always do and what must it never do? For these security tags (as a trivial example), presumably they should never fall off and they should always set off the alarm when they pass through the detectors at the exit. Any information relating to a failure in those areas is critical for the designers and store-owners to know “When & Where” in detail in case it’s a failure in the tag, or just in that store’s tag-scanner. The end-users don’t particularly care beyond whether or not the tags set off alarms incorrectly!
Testing that errors behave correctly
Recently there were several articles about a widely used GnuTLS library where the error case not working correctly actually opened several operating systems and applications up to a security hole. The issue, which left many systems vulnerable to connection monitoring and package decryption, came about because certain errors that might occur during x509 certificate verification were not being handled correctly and were being reported as successful. This flaw would enable someone to create an invalid certificate that would pass verification and fool otherwise-secure systems, and thus allow for the decryption of protected communications. This is a perfect example of why even error cases demand attention – let’s take a quick look into what lead up to this issue.
Coding errors vs. missing tests
Surprisingly to me, the Ars Technica article I read talks of this being “the result of someone making critical mistakes in source code that controls critical functions of the program”, whereas my internal testing alarm bell is going off, asking where were the tests for this? This is a testable case, just like everything else in the code-base should be.
Of course, just with any other bugs in the code, the problem doesn’t boil down to either poor coding or lack of testing, but it is the combination of both that has left this library so vulnerable. Looking at the code itself, there appeared to be confusion over C error handling, where less than zero is returned for failure and zero for success, as compared with 0 meaning false and 1 meaning true – something so simple that can have such far reaching implications.
The article goes on to mention that it is “significant that no one managed to notice such glaring errors” which makes me suspect that the author hasn’t done much production coding. We all know that even, with the best of intentions, we occasionally commit large chunks of code which result in code reviews becoming more of a shoulder surfing exercise!
The lesson to be learned here is that attention to detail is absolutely vital, and the best way to maintain that is to encode it in your test suite. In addition, make sure to keep code commits small. If you don’t do code reviews and pairs coding, consider adding them into your organisation.
If the code seems hard to test, that can sometimes imply that we have not designed it correctly in the first place. When designing a new piece of code try to bear in mind this question: how will it be tested? Consider using elements of test driven development, as it can really help ensure testability as well as correct code.
How do you test for correct errors?
Our team deliberately has an error in our system that we use for testing – specifically, we check it’s displaying the correct information, which gives us confidence that other errors will also be handled in the same manner. That said, we recently found out that that was not enough – when we made changes to log4net, this error functionality got broken and the relevant information was suddenly not being sent in. On the plus side, we were already looking for our errors to behave in a certain way, which gave us a fighting chance of spotting this change in behaviour.
We’ve now extended our test to check that the information is being displayed correctly and that this information is then handed over to the application engine which will report it back to the team. As you can see, this isn’t a horrendously complex case, so there’s no reason you shouldn’t be running tests for it!
I know the tags at a supermarket are only a deterrent, but if they don’t work the cost to the business could be huge. We should always focus on making sure that the product does what it’s supposed to, but we should also always allocate some time to determine what will happen if (when) an error occurs.
What information will be collected? can you automatically send it back into the organisation? Could you even automatically open an issue from it? And just as we prioritise what functionality is important, it’s important to identify where an error would be most costly, and then to try and provoke those errors to check how they’re handled. It is always better to know.
Recently I described myself as stagnating as a test engineer. Being a very goal driven person I have found it hard to feel a sense of achievement, without a test (or finishing line) at the end of something. I met Matt Heuser recently and he mentioned (paraphrasing slightly), ‘you can’t learn everything, sometimes you have to accept the things you ARE learning and let the rest go’.
This caused me to re-evaluate the skills I had been learning at work recently. I looked back at the last few months and on top of testing, I had also been; running retrospectives, sprint planning, story break down sessions and the internal testing katas. As well as working with the product owner to flesh out possible solutions to upcoming stories. I realised that I was overlooking all the skills I was learning to be able to do the activities I listed.
What skills are involved?
I then went on to look at these activities further, to breakdown the skills involved in doing them. For example, to run a great retrospective requires idea generation, pre planning, good situational awareness and facilitation skills as well as the ability to capture the relevant takeaways. That is a pretty impressive list and that I am sure is not exhaustive, reading this back I can already think of more, for example time-management, making sure you have enough time to finish the meeting properly is vital.
I might not run a great retrospective yet but my boss, Chris Smith (who runs awesome ones) has been coaching me and providing me feedback on the sessions I have run and pointers towards things to improve for next time. Chris has let me run retrospectives for our team and also attended ones that I have run for test engineers across the company. On one of the first occasions, I planned tasks and activities expecting more people to be there. This meant that the tasks did not work as effectively when some didn’t turn up. Chris recommended rewording the next meeting invite to convey this, so for the next invite I added ‘I will tailor the activities based on the number of attendees , so could people let me know if their ability to attend changes’.On another occasion the activities I chose meant that there were two activities where we were writing post-it notes back to back, so Chris recommended books (Game Storming by Gray,Brown and Macanufo and Agile Retrospectives by Derby and Larsen) to help introduce me to more activities I could try. He also identified times when I missed a body language change or pointed out the positive things I did, like when I actively asked someone who had not said much what their thoughts were.
How do these skills relate to your role?
These skills I mention above might not be technical skills, but technical skills aren’t the only ones which are important for testers to master. Sometimes finding issues is not enough, you have to be able to communicate these issues to others and as long as you are working with others good communication is imperative. As I thought about the skills I was using and learning, I realised that this did relate to becoming a better tester. I have not been stagnating. If you ever feel yourself question how you are progressing and what you are learning, then stop and look at what you do day to day and don’t under estimate what you are learning.
Occasionally over the years I have got distracted from my love of testing, by the fact testing can be seen in a negative light. It can be seen as a bottleneck in the development process, which can delay releases and end up with the tester arguing about everything. I have even focused on the negative side myself. Testing is still not always accepted as of parallel importance to development, and there is still code being thrown over walls at times. I feel it is part of the role of the test engineer to help organisations believe in testing and see how it can benefit a company. To do this the company needs to experience the power of testing and see it as positive and constructive. This will highlight testing can be used to build quality and as an integral building block in shaping products. This article offers ways that the test engineer can help to portray the role in a positive light.
Here are some ways to try and improve the perception of testing and your role as a test engineer:
1. Try to be involved from the start
Our job as testers is not to find bugs, it is to build in quality from the start and hope there are then fewer bugs to find. Try to be involved from the start. As soon as a story is defined by the product or a feature is suggested then help to validate that an idea has merit rather than highlighting all the reasons it might not work. That is not to say don’t identify areas that need investigation but be constructive.
An example would be, “We are going to build a bridge out of marshmallows”. The temptation here might be to laugh especially if you are an engineering company, however as testers we should be trying to establish the purpose of the bridge itself. Is it for decorating a cake or for a 10 tonne truck to drive across?
2. Work with developers
Work with developers to identify areas to test when you are breaking down how something will be implemented. Collaborate on ways to approach the testing to as it may be easier to test things at a unit or integration level. Working with the developers you can identify how to test something and any additional access points you might need to do those tests e.g. an internal command line argument, a way to configure a base state in an application etc. Working with others helps them to identify areas that they need to test or at least consider whilst developing. When you are breaking down a story into tasks, try to get people to elaborate around the task, for example, what areas in the product will it touch upon. Try and get them to explain their vision to you as this often highlights assumptions, and can reduce ambiguity and help establish a concrete concensus amongst the team. At Red Gate, once we have accepted a story, our developers and testers do a joint code planning session where we talk through the low level implementation and produce architecture or state diagrams to visualise the implementation and highlight both the test and code tasks that are needed.
3. Focus on quality
Help to create team focus on quality and user experience by running focused team exploratory testing sessions, where the whole team is put into pairs and then tries to use the product to achieve a particular goal. For example on the Deployment Manager team, we ran a session where our goal was to ‘Explore the creation and deployment of database packages in Deployment Manager. During the sessions the pairs are asked to note down (on post-its) any issues, surprises (good and bad), any questions and lastly any ideas. We normally allow 30 minutes for the activity and at the end of this time we report on our findings. This feedback is later grouped into areas and actions to be taken are identified. This is similar to a bug hunt but with more focus. It’s a great way to share the product knowledge across the team and helps to get the team working more closely together.
4. Find the root cause
If you do find an issue, investigate it to find the root cause of the issue. It’s often a one-to-many relationship from cause to symptoms, so a issue repository full of root causes is going to be much smaller than one full of symptoms. Then explain the issue to others giving all the information they need to understand the issue and to be able to reproduce it easily. Also identify any possible ramifications of the issue as they might not be aware of them. Don’t forget to show the information visually for the full effect if applicable.
5. Keep all communication constructive and positive
Try to keep all communication constructive and positive. Try to convey information to others by selling them your idea and try to avoid destructive trigger words e.g. show stopper, epic failure. Trigger words can sometimes make people tense or react without listening to the actual content of the conversation. Let’s say you have realised your product only uses colour to differentiate between successful and failed tasks. We need to avoid saying “Our product is useless for people with Red-Green colour blindness”, instead say something along the lines of “Our product only identifies success and failure by the use of colour, for someone with colour blindness there is no way to determine which is which. Would we be able to identify it in another way to, for example using symbols like a tick and a cross?”. The second version is longer but it identifies the current situation, why it is a problem and offers a possible solution. I often forget that people do not always have the same context as me, but try to set the scene to others as you see it then identify why something is of particular concern to you. This will help them be able to see it from your perspective.